Last month, The Safety document Blog wrote about the Gibson Office Chair, a product sold exclusively by Office Depot, and also plagued through a bad weld the often broke as citizens leaned backwards.
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The Gibson was, structurally, a clone of the Biella leather desk chair, which Office Depot recalled in April. Both mutual the very same product registration number, were manufactured by the wonderful Year Furniture agency in China and imported by an outfit dubbed the Swinton way Trading Company, that Boca Raton, Fla. If a slew of internet commenters have the right to be believed, the Office Depot staff consistently told disgruntled consumers with damaged chairs to seek recompense native the importer, which was conveniently inaccessible to the public.
In April, the retail huge was quiet on the fate the the Gibson model. Today, the U.S. Consumer Product safety Commission told SRS that the agency had opened up a new investigation right into the Gibson to recognize if it “poses a similar risk to consumers.”
Office Depot had actually recalled 307,000 Biella chairs, retailing at $55. In October, lawyer Paula Wyatt educated the CPSC the the similarities in between the Gibson and also the Biella. Wyatt stood for Nancy Losey in a polite lawsuit against Swinton path Trading. The san Antonio, Texas woman needed a hip instead of after the chair weld in she Gibson Office chair snapped, sending her come the floor. The biggest differences in between the Biella and also the Gibson were price and have to be how many complaints Office Depot got about the two. The Gibson, retailing at about $40 attractive 18 complaints, contrasted to the 11 complaints that obtained the $55 Biella recalled.
In late November, The Safety record Blog published a story around the problem and sought a response from the CPSC about the presence of one investigation. After following the strictures that the consumer Product safety Act’s rule 6B, which permits a manufacturer or importer to thing to negative statements about their products, the CPSC today issued its response.
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The news was sweet because that Florida-based blogger Jessica Clackum Herman. In late 2006, she 14-month-old Swinton path Trading company chair collapsed, after the weld in ~ the basic of the chair failed. She detailed her profoundly frustrating attempt to get satisfaction indigenous Office Depot in a January 2007 mini-rant on she blog, waiting for the various other shoe come drop…
Like many consumers, Clackum Herman to be directed to take her complaints directly to Swinton path Trading Company, which had no released phone number that she can find. After acquiring no solution from Office Depot, Clackum Herman threw out her chair. But even 6 years after ~ the event, she was elated to view that something to be being done.
“This is fantastic!” Clackum Herman said of the investigation. “When world think that what castle say doesn’t matter, well, it does matter. You just got to acquire it the end there and pound the home!”
Her original short article attracted 300 comments full of comparable stories of broken chairs, indifference indigenous Office Depot and also an untraceable manufacturer. Previously this month, reader were quiet posting your reactions:
“Well, right here it is December 2012 and also your 2006 blog post around Swinton Ave. Trading Ltd. Proceeds to aid people. In my case, I virtually considered buying a big and high chair from OD. Spread by Swinton through a “maufacturer’s warranty”. It’s the exact same trap, still going after ~ 6 years.
I have actually concluded that when it involves office chairs, you either need to shell out a the majority of money for a quality chair through a genuine warranty or girlfriend just gain the kind of crap offered by OD and also expect that it will certainly last a year. It really is sad, because there to be a time once chairs to be made in this country by genuine manufacturers with genuine addresses. This chair equipments would take pride in your work and also you might count ~ above a chair indigenous a reputable store lasting plenty of years.